Billing & Payment

How Much Does GoldenEye Cost?

Two pricing tiers: Founders rate at $99/month, Regular rate at $149/month. The Founders rate is locked in for early members who join while the neighbourhood has not yet activated with a security patrol vehicle. HST (Ontario sales tax) is added on top — the Founders rate comes to approximately $111.87/month. Pricing may vary by neighbourhood.

When Will I Be Charged?

During signup, a credit card is saved but NOT charged. The card is only charged once the neighbourhood reaches its activation threshold and a patrol company is assigned. Until then, the card is held as a reservation. If the neighbourhood never activates, the card is never charged.

How Do I Update My Payment Method?

Currently: contact us through the chat widget or email support@getgoldeneye.com. Self-serve payment updates are coming soon.

What Happens If My Payment Fails?

If a payment fails, we retry automatically and send an email notification. Your subscription stays active during the retry period. If the issue isn't resolved, the subscription may be paused. Update your payment method to avoid interruption.

How Do I Cancel?

Contact us through the chat widget or email support@getgoldeneye.com. Cancelling removes you from the neighbourhood's subscriber base, which may affect the neighbourhood's ability to maintain its activation threshold.