How can we help?

How GoldenEye Works

Does My Neighbourhood Qualify?

What Does the Patrol Look Like?

What Information Do I Need to Sign Up?

Why Do You Need My Driver's Licence?

My Camera Isn't Working During Verification

I Got an Address Mismatch — What Does That Mean?

I Started Signing Up But Didn't Finish — How Do I Resume?

How Much Does GoldenEye Cost?

When Will I Be Charged?

How Do I Update My Payment Method?

What Happens If My Payment Fails?

How Do I Cancel?

What Does 'Forming' Mean?

Can I Invite My Neighbours?

What Happens If the Neighbourhood Doesn't Reach Threshold?

What Are the Patrol Hours?

How Do I Report a Concern?

How Do I Update My Email or Personal Information?

What Data Do You Collect and Why?

How Do I Request My Data Be Deleted?