Signing Up

What Information Do I Need to Sign Up?

- Home address (to match to a neighbourhood) - Email and password (to create an account) - Property type (detached, semi, or townhouse — condos not eligible) - Vehicle details (up to 4) - Credit or debit card (held but not charged until the neighbourhood activates) - Valid Canadian driver's licence for identity verification (selfie + live photo required)

Why Do You Need My Driver's Licence?

Identity verification protects every resident in the neighbourhood. We use Stripe Identity to verify a valid Canadian driver's licence — we check the document and match it to a live selfie. We do NOT store the licence number. Stripe handles the verification securely. This ensures every member of the neighbourhood is a real, verified resident.

My Camera Isn't Working During Verification

Troubleshooting: ensure your browser has camera permission, try using Chrome or a different browser, ensure good lighting, hold your licence flat, make sure your camera isn't obstructed, or try a different device. If still stuck, contact us through the chat widget.

I Got an Address Mismatch — What Does That Mean?

We compare the address on your driver's licence to the signup address using postal code and street number. A mismatch would require a manual review on our end. Common causes could be that you recently moved, your licence has an old address, or a typo during signup. Contact us to sort it out.

I Started Signing Up But Didn't Finish — How Do I Resume?

Progress saves automatically. Return to getgoldeneye.com and log in with the email and password you created during signup. It picks up where you left off. Password reset is available if you've forgotten it.